At Aastha, our commitment is to provide the region's most comprehensive health care extends well beyond our superior patient care, world-class facilities and advanced clinical technologies-by offering the necessary amenities to ensure peace-of-mind for our patients and their families. Aastha Health Care is committed to treating patients with medical expertise and compassion. As we said before, we treat every patient who walks into our doors irrespective of his background and nationality, religion or social status with the same warmth and Indian hospitality that we are famous for.
Our international patient program offers support to the patients and family members who find themselves at great distances from home, facing new people, new environments and complex medical procedures. The International patient services will take care of you during your visit to our hospital. An office has been specifically set up to cater to your needs and to make your stay comfortable and hassle free.
Our service to the patients starts the moment they contact us. After the doctor decides on the treatment required, we will take care of processing the travel documents, organise the travel, book rooms in hotels for relatives and attendants and arrange doctors' appointments. To facilitate communication, a translator would be available at your service. We will make arrangements for the travel, site seeing and shopping. You can choose your diet from the cuisine that suits your palate.
At Aastha, we strive to make your experience of being with us as pleasant and homely as possible. Our warm and friendly staff at the reception ensures that you feel comfortable right from the moment you walk in. You can request an appointment either online or personally at the centre.
Once the Appointment Request Form is received, Aastha Health Care will confirm the date and time of your appointment. Please be sure to provide accurate and clearly written information on how we may contact you via electronic mail, telephone or fax.
By Air -There are two major airports in Mumbai - Domestic and International - located at Santacruz and Sahar. Aastha is conveniently located in the green suburban area of Mulund. You can opt to take a taxi from the airport and it should be close to about 20 kms. from the airport.
By Rail-The closest station is Mulund where Aastha is situated. An auto rickshaw ride from Mulund station to Aastha is most convenient and economical.
By Road-To drive to Aastha, keep following LBS road as per the map, reach Mulund, look out for Johnsons garden and you will find Aastha just half a kilometer ahead right opposite "Chedda" petrol pump.
While you are in the hospital, family and friends may be anxious to visit you. We will try to accommodate them but urge you and your visitors to keep in mind that while you are here, you may need a great deal of rest to help you recuperate. At Aastha Healthcare centre, we strive to make your experience coming here - and being here - as pleasant as possible.
Patients are admitted to the hospital as per the recommendation of a Consultant Specialist. Our main Admission Counter helps to get an idea about the approximate charges for different services and also to understand the routine formalities such as admission, discharge etc. Ordinarily, cash and credit cards are accepted for all payments. Master and Visa cards are accepted for an advance deposits. Corporate clients: Patients admitted by a letter from the company and on doctor's recommendation. All documents must be submitted before admission. Insurance/ TPA Card Holders: Patient admitted by TPA card can avail of a cashless service subject to approval from the concerned TPA group / Insurance company. The hospital bears no responsibility in getting an approval and decline bears no responsibility in getting an approval and decline of inpatient bill coverage from TPA group/Insurance company. In case of a decline in inpatient bill coverage from the TPA Group/Insurance Company, all inpatient hospital bills are settled by paying cash before the discharge of the inpatient.
Most of the discharges are planned for the following morning. In such situations additional room rent is not charged for the subsequent day. Patients are advised to collect the discharge summary before leaving the hospital. The staff on your floor will make arrangements for easing your transition from hospital to home.
At Aastha, we take all care to ensure your stay and your visitors are as comfortable as possible.
We provide -
We have insurance help desk which is a one point contact to facilitate interaction between the Hospital, your insurance provider and you. This desk will assist in ensuring that all the paper work regarding your medical insurance is managed efficiently and effectively.
Insurance/ TPA Card Holders: Patient admitted by TPA card can avail of a cashless service subject to approval from the concerned TPA group / Insurance company. The hospital bears no responsibility in getting an approval and decline bears no responsibility in getting an approval and decline of inpatient bill coverage from TPA group/Insurance company. In case of a decline in inpatient bill coverage from the TPA Group/Insurance Company, all inpatient hospital bills are settled by paying cash before the discharge of the inpatient.
Room transfer: Transfer from one room/ward to another can be done subject to the availability of the required room/bed. For such a transfer, an application is required to be submitted in an advance to the respective nursing station.
A well stocked pharmacy at the hospital is available for purchase of all kinds of medicines. Following pharmacy services are available round the clock:
For your convenience, all rooms are provided with a telephone. STD & ISD calls can be made on request in writing to the operator, duly authorised by the ward sister in charge. These calls will be charged in your bill.
Request for special attendant can be made with extra charges at the ward nursing station. No health assistants are allowed in the ICCU/CCU/ITU/HDU/Four-Bedded-Room/General Ward.
Hospital has an OPD Department where you may come for follow up visits and enable your consultant to assess your progress. Consultants from various specialties have an OPD clinic schedule and patients can consult them after taking prior appointment.
For any information on your medical investigations and treatment, your length of the stay and advance estimation of the medical expenses, please discuss with your consultant under whom you have been admitted. You may seek help from the ward's sister-in-charge and floor manager.