Patients & Visitors

International Services

At Aastha, our commitment is to provide the region's most comprehensive health care extends well beyond our superior patient care, world-class facilities and advanced clinical technologies-by offering the necessary amenities to ensure peace-of-mind for our patients and their families. Aastha Health Care is committed to treating patients with medical expertise and compassion. As we said before, we treat every patient who walks into our doors irrespective of his background and nationality, religion or social status with the same warmth and Indian hospitality that we are famous for.

Our international patient program offers support to the patients and family members who find themselves at great distances from home, facing new people, new environments and complex medical procedures. The International patient services will take care of you during your visit to our hospital. An office has been specifically set up to cater to your needs and to make your stay comfortable and hassle free.

Our service to the patients starts the moment they contact us. After the doctor decides on the treatment required, we will take care of processing the travel documents, organise the travel, book rooms in hotels for relatives and attendants and arrange doctors' appointments. To facilitate communication, a translator would be available at your service. We will make arrangements for the travel, site seeing and shopping. You can choose your diet from the cuisine that suits your palate.

Appointment

At Aastha, we strive to make your experience of being with us as pleasant and homely as possible. Our warm and friendly staff at the reception ensures that you feel comfortable right from the moment you walk in. You can request an appointment either online or personally at the centre.

  • To Request an appointment online
    If you choose to request an appointment online, please complete our online Inquiry Form.Once this form is received, you will be contacted by a Aastha representative who will guide you through the process
  • To request an appointment at the centre
    You will be asked to complete an Appointment Request Form, which will give us information about your medical concern, how to contact you, and the preferred date for your appointment. It is important that you complete all the information requested to expedite this process.

Once the Appointment Request Form is received, Aastha Health Care will confirm the date and time of your appointment. Please be sure to provide accurate and clearly written information on how we may contact you via electronic mail, telephone or fax.


Transport

By Air -There are two major airports in Mumbai - Domestic and International - located at Santacruz and Sahar. Aastha is conveniently located in the green suburban area of Mulund. You can opt to take a taxi from the airport and it should be close to about 20 kms. from the airport.

By Rail-The closest station is Mulund where Aastha is situated. An auto rickshaw ride from Mulund station to Aastha is most convenient and economical.

By Road-To drive to Aastha, keep following LBS road as per the map, reach Mulund, look out for Johnsons garden and you will find Aastha just half a kilometer ahead right opposite "Chedda" petrol pump.


Visitors

While you are in the hospital, family and friends may be anxious to visit you. We will try to accommodate them but urge you and your visitors to keep in mind that while you are here, you may need a great deal of rest to help you recuperate. At Aastha Healthcare centre, we strive to make your experience coming here - and being here - as pleasant as possible.

  • Visiting hours - 10:00 am to 10:30 am and 4:30 pm to 6:30 pm.
  • Visiting hours for ICCU/NICU: 5 pm to 6 pm. Only one visitor per patient is allowed at a time. Children below 12 years are allowed only on Sundays and holidays.
  • Visitors must not use the patient's toilet or other articles in the interests of hygiene.
  • Please do not loiter in the corridor or the staircase.
  • Management reserves the right of entry of visitors for the safety of patients.


Admission Procedure

Patients are admitted to the hospital as per the recommendation of a Consultant Specialist. Our main Admission Counter helps to get an idea about the approximate charges for different services and also to understand the routine formalities such as admission, discharge etc. Ordinarily, cash and credit cards are accepted for all payments. Master and Visa cards are accepted for an advance deposits. Corporate clients: Patients admitted by a letter from the company and on doctor's recommendation. All documents must be submitted before admission. Insurance/ TPA Card Holders: Patient admitted by TPA card can avail of a cashless service subject to approval from the concerned TPA group / Insurance company. The hospital bears no responsibility in getting an approval and decline bears no responsibility in getting an approval and decline of inpatient bill coverage from TPA group/Insurance company. In case of a decline in inpatient bill coverage from the TPA Group/Insurance Company, all inpatient hospital bills are settled by paying cash before the discharge of the inpatient.


Discharge Procedure

Most of the discharges are planned for the following morning. In such situations additional room rent is not charged for the subsequent day. Patients are advised to collect the discharge summary before leaving the hospital. The staff on your floor will make arrangements for easing your transition from hospital to home.


Accommodation

At Aastha, we take all care to ensure your stay and your visitors are as comfortable as possible.

We provide -

  • All the necessary conveniences are within the hospital premises. These services include telephones, pharmacy, cafeteria and spacious airy waiting lounge.
  • Comfortable, air-conditioned, well equipped rooms matching your needs in every respect with the following facilities available:
  • Wireless Internet broadband connectivity
    Refrigerator and Television
    Additional Bed for visitors and relatives
    Ultra modern washroom and utilities
  • Cuisine to suit all tastes is an integral part of our food and beverage services. Our nursing care is based on internationally recognized nursing standards.
    You can select hot, fresh and nutritious meals of your choice from a menu. A dietician will evaluate your nutritional status in consultation with the doctor.
    Please inform the dietician of any existing food allergies or special dietary restrictions.
    Please have meals on time. This will help us administer medications at the correct time.
    Patients admitted after lunch hours will not be provided with lunch. However, snacks and light refreshments will be provided.


Mediclaim

We have insurance help desk which is a one point contact to facilitate interaction between the Hospital, your insurance provider and you. This desk will assist in ensuring that all the paper work regarding your medical insurance is managed efficiently and effectively.

Insurance/ TPA Card Holders: Patient admitted by TPA card can avail of a cashless service subject to approval from the concerned TPA group / Insurance company. The hospital bears no responsibility in getting an approval and decline bears no responsibility in getting an approval and decline of inpatient bill coverage from TPA group/Insurance company. In case of a decline in inpatient bill coverage from the TPA Group/Insurance Company, all inpatient hospital bills are settled by paying cash before the discharge of the inpatient.

Room transfer: Transfer from one room/ward to another can be done subject to the availability of the required room/bed. For such a transfer, an application is required to be submitted in an advance to the respective nursing station.


24-Hours Pharmacy

A well stocked pharmacy at the hospital is available for purchase of all kinds of medicines. Following pharmacy services are available round the clock:

  • Distribution of medicines / surgical items prescribed from the hospital is supplied directly to patients in the various ICUs and floors and to the operation theatres.
  • On line computer system: The Pharmacy is connected to all the floors as well as to every department and the drugs can be requested on line.
  • OPD patients are also permitted to purchase medicines from the pharmacy

Phone Facility

For your convenience, all rooms are provided with a telephone. STD & ISD calls can be made on request in writing to the operator, duly authorised by the ward sister in charge. These calls will be charged in your bill.


Health Assistant

Request for special attendant can be made with extra charges at the ward nursing station. No health assistants are allowed in the ICCU/CCU/ITU/HDU/Four-Bedded-Room/General Ward.


Follow Up

Hospital has an OPD Department where you may come for follow up visits and enable your consultant to assess your progress. Consultants from various specialties have an OPD clinic schedule and patients can consult them after taking prior appointment.


Billing

  • Billing is done across 24 hours.
  • Security deposit paid at the time of admission is adjusted against charges for increased services.
  • During the hospital stay, any outstanding bill amount needs to be cleared within 48 hours.

For any information on your medical investigations and treatment, your length of the stay and advance estimation of the medical expenses, please discuss with your consultant under whom you have been admitted. You may seek help from the ward's sister-in-charge and floor manager.